The complexity of patients with multiple chronic conditions concurrent with the changes occurring within the U.S. healthcare system require specialized knowledge that expands on basic principles of care coordination learned in undergraduate and graduate nursing education. To date, most practice sites provide “in-house” or “on the job training” for RNs hired to fill contemporary roles. Reliance on “on the job training” is simply not enough to ensure success in the full implementation of these new and emerging RNCM practice roles. Data from the National RN Case Manager Certificate Program shows that RNs — both employed and practicing in the role (45%) as well as those preparing for the role and seeking employment (55%) — recognize that additional knowledge and skills are needed to ensure their professional success.

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