Registered Nurses who successfully complete this Program will be able to:

1. Demonstrate essential knowledge needed to perform emerging roles in case management, care management and care coordination across healthcare settings.
2. Utilize evidence based strategies consistent with national initiatives designed to ensure patient centered care delivery, address social determinants of health, and support health equity.
3. Use new knowledge to implement RN Case Manager and Advanced Care Coordination role development into practice.
4. Meet CE eligibility requirements for specialty credentialing through ANCC, the American Nurses Credentialing Center, and for recertification with ANCC and CCMC, the Commission for Case Manager Certification.

• Registered Nurses with care coordination or case management experience, whether certified or not, who need to expand practices to include person centered/population health RNCM knowledge and tools.
• Registered Nurses new to RN case management, care management or care coordination.
• Registered Nurses who are responsible for supervision, program development or leadership of RN Case Manager/Care Coordinators.
• Registered Nurses working in positions to advance coordination of care across patient settings including primary care, community based outpatient clinics, specialty clinics and services, acute
  (ED, discharge planning and transitional care), telehealth, home health, LTSS (Assisted living, skilled nursing facilities, nursing homes) and hospice.
• Advanced Practice Registered Nurses pursuing care coordination knowledge to work with RN Case Manager in Accountable Care Organizations and Patient Centered Medical Homes, transitional care and/or leadership roles.

This continuing nursing professional development activity was approved by the Wisconsin Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC). WNA CEAP Approval Number: WICEAP-0265.

Nursing contact hours must be completed by JULY 1, 2024. No certificates will be issued after this date.

Download the Continuing Education Approval Statement

Completion of the assignments, learning activities, quizzes and Course Evaluation demonstrates successful completion of the National RN Case Manager Certificate Program and is required for 32 CE hours and the Certificate of Completion to be awarded.

• All materials are posted by topic. Topics are posted sequentially to build on each content area covered.
• Each topic contains various learning activities, articles, and resources. When you complete the content in each topic, you will take a short quiz to help you self-assess your understanding of the content.
• Following completion of the quiz, the next topic will be available for you to open and begin. Although we do not grade coursework, we do monitor and report progress and completion status. It is expected that as an adult learner you are self-motivated and will thoughtfully complete the course learning activities.

“This Program was a major confidence booster in that what I have done in the past is good and what I will do in the future will be even better.” — Tammy B. RN, RN Care Manager, Chronic Care Management

“I have thoroughly enjoyed this course and its content. Lectures included current issues and pertinent hot topics. Concepts learned are applicable to a wide variety of settings in today's healthcare system. I love the tremendous number of resources included - I've filled a binder! I look forward to incorporating new skills into practice in my work as a Transitional Care RN. Also, I feel better equipped to follow my dream of developing and implementing a Chronic Care Management program.” — Amy H. RN, Transitional Care Nurse

“I was already doing case management work but without any of the background knowledge. This Program will really help me to be more effective with my work.  Wonderful program. Thank you so much!” — April R. RN, IHS PHN Case Manager

“As an experienced nurse I provide care coordination as a part of my practice but didn’t know a lot about case management other than observing case managers in the practice settings I’ve worked in.  I was looking for a program that could prepare me for a case manager role and this course did just that.  Thank you!”  — Pat A. BSN RN, Preparing for RNCM practice

“The Program has provided me with better insight into forming relationships with patients and caregivers and setting goals.  Being a better advocate for the patient, engaging the patient and improving communication with the patient’s family are important in my practice. This Program has given me more tools and resources for better managing patients with chronic conditions and addressing social determinants impacting their health. I have gained a lot of knowledge and I'm looking forward to practicing the skills learned.” — Jane K. RN, RN Case Manager

“This course has helped rejuvenate my practice. I’ve been a CCM for 14 years and this was an opportunity to revitalize my practice. Thank you again, very much!” — Mary M. MHA BSN RN CCM, RN Case Manager

“The course content and presentation were excellent! Extensive supporting information and learning activities which I appreciated so much.” — Vida M. RN, Care Coordinator Hospital Outpatient & Ambulatory Clinics

“There has been so much new material and knowledge obtained, where do I start to list how I will use this new material! In my role I am not actually titled as a case manager but work with hospitalized patients after they go home. Learning more about setting short term goals, improving patient engagement and communication strategies will help me so much in better ensuring safe, effective care transitions. Thank you!” — Kelli M. BSN RN, Transitional Care

“I will use my new knowledge of resources and ways to provide support to further help patients on the path to successful discharge without readmission.” — Hailey S. MSN RN, Acute Care CM

“I appreciate all the resources that I can use to develop my practice. I loved the extra sections and information related to VA insurance. We have many veterans in our rural area and this information will definitely be helpful.” — Heather S. RN, Rural Clinic RN

“This Program strengthened my understanding of my role as part of the team including collaboration and patient advocacy.” — Margaret D. RN, RN Case Manager, Adult Wellness Clinic